Cancellation and Refund Policy

Subscription cancellation

Plus and Pro are monthly recurring subscriptions. You can request cancellation from the Pricing page in your signed-in account. If that control is unavailable, email contact@interviewprep.guru from your account email address.

When cancellation takes effect

Cancellation is scheduled for the end of your current paid billing period. Your paid access continues until that date, and unused allowance does not roll over. The cancellation status may remain pending while Interview Prep Guru confirms it with Razorpay. A cancellation request does not itself create a refund.

Incomplete or abandoned checkout

Closing or cancelling the Razorpay checkout before a payment is captured does not activate Plus or Pro. An incomplete checkout can be replaced by a new checkout. If a captured payment is shown as pending, do not pay again; contact us so that we can reconcile the payment first.

Refund review

Refunds are not automatic and are reviewed manually. We may approve a full or partial refund where appropriate, including for:

• A duplicate captured charge.
• A captured payment for which the paid entitlement was not delivered.
• A refund required by applicable law.
• An exceptional goodwill case approved after review.

Cancelling early, not using the service, or leaving allowance unused does not automatically qualify for a refund. Any refund is limited to the amount actually paid after a coupon discount.

Requesting a refund

Email contact@interviewprep.guru from your account email address with the plan, payment date, amount, and reason for the request. Never send an OTP, UPI PIN, CVV, or full card or bank-account number. If approved, the refund is sent to the original payment method. Razorpay and your bank or payment provider control the final settlement time.

Statutory rights

Nothing in this policy limits any non-waivable right or remedy available under applicable law.